FAQs
Ordering FAQ
1. What payment methods do you accept?
1. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as PayPal, Venmo, and Shop Pay.
2. How do I apply a coupon code?
2. How do I apply a coupon code?
Enter your coupon code in the promo box at checkout. The discount will be applied before payment. Only one code can be used per order.
3. Can I cancel my order?
3. Can I cancel my order?
You may cancel your order if it hasn’t shipped yet. Contact us immediately with your order number. Once shipped, cancellations are no longer possible, but you may initiate a return under the return period. Contact Us
4. What’s the status of my order?
4. What’s the status of my order?
Log into your Dynacraft account to view your order status and tracking information. If you checked out as a guest, refer to your confirmation email for updates.
5. What is your return policy?
5. What is your return policy?
Unused items in original condition can be returned within 30 days of delivery. Visit our Returns page for instructions and to request a return authorization.
6. What if my order is defective, wrong size, or incorrect product?
6. What if my order is defective, wrong size, or incorrect product?
Please contact customer support under the return period. Include your order number and photos of the issue so we can make it right. Contact Us
Shipping FAQ
1. How much is shipping?
1. How much is shipping?
We offer free standard shipping on most orders within the continental U.S.
2. Can I expedite my order?
2. Can I expedite my order?
At this time, we do not offer expedited shipping. All orders are shipped using standard delivery services.
3. Do you offer delivery to PO Boxes or Military APO/FPO addresses?
3. Do you offer delivery to PO Boxes or Military APO/FPO addresses?
Unfortunately, we are unable to deliver to PO Boxes, APO, or FPO addresses due to carrier restrictions on oversized items like bikes and ride-ons.
4. Do you alert us once our order ships?
4. Do you alert us once our order ships?
Yes, you will receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse.
5. Where do I get tracking info?
5. Where do I get tracking info?
Tracking information will be included in your shipping confirmation email. You can also log into your Dynacraft account to view your order history and track shipments.
6. I have not received my order yet. Now what?
6. I have not received my order yet. Now what?
If your order hasn’t arrived within the expected delivery window, please check your tracking link for updates. If it’s been more than 7 business days beyond the expected date, contact our customer service team for assistance.
STILL HAVE A QUESTION?
CONTACT US TODAY
Our team will get back to you within 48 hours.